What to expect at NuVista Mental Health.

To book an appointment, simply click the “Book Appointment” button. From there, you can choose the nearest location, select a therapist, and schedule your first appointment or consultation call at a convenient date and time. Alternatively, you can select “Contact Us” to ask questions or request an appointment.

When booking, our administrative team will match you with a clinician based on your needs. We take confidentiality seriously, and any information shared during the booking process is kept private.

We welcome both self‑referrals and referrals from physicians, hospital programs, governmental agencies, and other healthcare professionals such as massage therapists, chiropractors, and psychiatrists.

We also accept referrals and funding from agencies such as WSIB and VAC for counselling and assessment services where applicable. If you’re unsure whether a referral is required or whether your benefits will cover services, our admin team can help you navigate those details.

Before your first session, you will receive an intake and consent form by email to complete online. This is mandatory for all new clients and helps your clinician understand your history, current concerns, and goals for therapy.

If your appointment is in person, please arrive a few minutes early so you have the full duration of your session available. For virtual sessions, an email invite and consent to video call will be sent at least one hour before your scheduled time.

If you are using extended health benefits or another third-party payer, we recommend checking your coverage directly with your insurer. We offer direct billing for some insurance providers, but not all plans are eligible. In some cases, you will need to pay for your appointment and then submit your receipt for reimbursement.

Counselling sessions typically last 30, 50, or 80 minutes depending on the service and clinician. Assessment appointments may run longer and can involve multiple visits.

The number of sessions varies based on your goals, the type of concern, and the approach you and your clinician decide on together. Your therapist will review recommendations with you after your first session and adjust the plan as needed over time.

Service rates vary by clinician, service type, and location, and may differ between provinces. Many extended health plans provide coverage for psychological or counselling services; however, coverage amounts and requirements differ by insurer.

For specific fee information, please contact our administrative team at your preferred NuVista clinic. They can provide current rates and help you determine what portion of your care may be reimbursed by your benefits plan.