effective: March 2026
Privacy Policy
NuVista Mental Health (“NuVista,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial health privacy legislation.
Information We Collect
We collect personal information necessary to provide safe, effective, and coordinated mental health care. This may include:
- Personal Information: Name, date of birth, contact details, emergency contact information
- Health Information: Medical and mental health history, assessments, treatment notes, and related clinical information
- Administrative Information: Appointment history, billing details, insurance information
- Website Information: IP address, browser type, and usage data (via cookies and analytics tools)
How We Use Your Information
We use your information to:
- Provide mental health services, including therapy, assessments, and programs
- Communicate with you about appointments, care, and services
- Coordinate care among clinicians within NuVista (where appropriate)
- Process payments and insurance claims
- Improve our services, website, and client experience
- Meet legal and regulatory obligations
Consent
By engaging with NuVista services or providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual limitations, by contacting us (see Section 9).
Disclosure of Information
We do not sell or rent your personal information.
We may share your information only when necessary and appropriate, including:
- With your consent
- Among NuVista clinicians for coordinated care
- With third-party service providers (e.g., billing, secure platforms) under strict confidentiality agreements
- When required by law (e.g., risk of harm, court orders, reporting obligations)
Data Storage & Security
We take reasonable administrative, technical, and physical safeguards to protect your information, including:
- Secure electronic medical record systems
- Encrypted communications and data storage
- Restricted access to authorized personnel only
Your information is stored in Canada whenever possible, though some secure service providers may store data outside Canada in compliance with privacy regulations.
Retention of Information
We retain personal and health information only as long as necessary to fulfill the purposes outlined above and to comply with legal and professional requirements.
Your Rights
You have the right to:
- Request access to your personal or health information
- Request corrections to inaccurate or incomplete information
- Withdraw consent (where applicable)
- Ask questions about how your information is handled
Requests may be subject to verification and applicable legal limitations.
Cookies & Website Use
Our website may use cookies and analytics tools to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you prefer.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
NuVista Mental Health
info@nuvistamentalhealth.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.